I need to tell you something shocking — nothing scandalous or anything, just an admission of sorts. SupportNinja is the first and only outsourcing team I have worked on. But... read more →
In today’s economy, outsourcing is the common thread that ties everyone together from the largest of corporations to individual professionals who want to free up some time in their busy... read more →
If your company is already focusing on making sure that support is a priority then you are probably building a customer-first culture. But what does that mean? There are a... read more →
In business, the most crucial growth issues often come down to what you didn't know. One of the biggest downfalls of any app is how they handle their back-end customer support.... read more →
Today I'm going to tell you why increasing employee productivity doesn't need fancy techniques or apps, all it takes is a little more freedom. The old business model encouraged everyone... read more →
One of the biggest challenges for most business owners or entrepreneurs is learning when to relinquish control over a certain aspect of their business and hand over the responsibility to someone else. You... read more →